Easy Return and Refund Policy
7-Day Return: You have 7 days to make a return request after your order has been delivered.
Easy and Free Return: ZERO fees if you return an item.
Full Refund: You will receive a 100% refund for your item if a damaged, defective, wrong item was delivered to you.
1. You must call or submit the Return/Refund Form to return an item.
2. All returns must be in good condition with original tags, labels, and packing.
3. The following items are not eligible for return or refund:
- Beauty, Perfumes, Underwear, Swimwear and Leggings, Adult Toys, Hair Extensions, and Jewelry.
- Opened or used Electronics (Cellphone, Pad, and Computer);
- Products shipped from Overseas
4. Exchange service is not available.
5. Freight Collect for return package to Seli Marketplace is not acceptable.
Seli Marketplace promises to refund within 10 business days after the return package received. A refund can be made through bank transfer to the name on the original order.